12 Nov 25 How to turn Journey Mapping into Actionable Insights This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights. Find out more
01 Dec 25 CX Professional Masterclass This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques. Find out more
15 Dec 25 CCXP Training Workshop One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator. Find out more
29 Jan 26 Learn AI customer journey mapping with Alex AI Discover how Alex AI builds and enriches Journey Maps, generating Insights and Solutions instantly to help you work smarter. Find out more
12 Feb 26 Centralize and manage your Customer Experience data Discover how to unify VoC, VoE and VoP data within journey maps to track sentiment, align teams and drive smarter decisions. Find out more
24 Feb 26 CX Professional Masterclass This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques. Find out more
26 Feb 26 CCXP Training Workshop One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator. Find out more
05 Mar 26 How to maximize customer impact through journey mapping Learn how to turn journey map insights into prioritized actions that drive real customer impact and strengthen your CX execution. Find out more
26 Mar 26 Customer Experience strategy and execution: Drive real business impact Discover how to track ROI and connect your Customer Experience strategy to real business results and continuous improvement. Find out more
09 Apr 26 Create and manage your Journey Portfolio Learn to organize, centralize and prioritize all your journeys to boost team alignment, collaboration and deliver focused customer experiences. Find out more
09 Jun 26 CX Professional Masterclass This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques. Find out more
11 Jun 26 CCXP Training Workshop One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator. Find out more
22 Sept 26 CX Professional Masterclass This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques. Find out more
24 Sept 26 CCXP Training Workshop One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator. Find out more
17 Nov 26 CX Professional Masterclass This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques. Find out more
19 Nov 26 CCXP Training Workshop One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator. Find out more