Lesson Centralize manage your Customer Experience data 1
Lessons

Centralize, analyze and manage CX data with Cemantica Journey Insights Hub

Bottom Curve

29/10/2026

(Start) 17:00

17:30 (End)
(Timezone) CET
30 minutes
Free
Online

Overview helo

Your organization collects VoC (Voice of Customer) data or any type of operational data from multiple sources, maintains various Persona profiles, and develops journeys across different departments and channels. How can you integrate all this data in real-time to establish a single source of truth? And more than that, how do you centralize this data coming from various sources, deeply analyze it, extract insights and inject them into your maps with journey context?

In this free online lesson, you'll see examples of data integration and analytics and participate in a Q&A. You'll gain a clear understanding of how to manage your CX data, monitor customer sentiment in real-time and create automated insights based on data analytics for better decision-making. 

Speakers

Ana Rodriguez CCXP Cemantica | Customer Success Director and CX Consultant
Blerta Avale Cemantica | Customer Success Manager

Who's it for?

This Lesson is ideal for you if:

  • You hold a CX-related and data analytics role within your organization
  • You create and enrich your customer journey maps
  • You collaborate with departments such as Customer Insights and Customer Analytics
  • You work with Customer Journey Orchestration platforms (customer feedback tools such as Qualtrics, Medallia, etc.)
  • You hold VoP (Voice of the Process) and VoE (Voice of the Employee) data that you would like to surface in your maps

What will you learn?

  • How to create data-driven maps by integrating VoC data and VoE data
  • How to extract insights and intelligence from your data and automatically inject them into your customer journeys
  • How to connect your data to track KPIs at each stage of the journey and monitor customer sentiment for better decision-making
  • How to leverage the Cemantica Journey Management platform as a valuable business tool

Alex AI supports you throughout the journey - learn how Alex AI can become a valuable asset to your team.

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