Learn AI customer journey mapping with Alex AI and Alex AI Pro

Ana, a CCXP-certified professional with over 17 years of experience in global consultancy, passionately advocates for customer experience. She specializes in guiding businesses to become more customer-centric, facilitating business transformation, enhancing customer journeys and implementing CX programs - combining best practices and innovative technologies.

Ana´s passion at Cemantica is to enhance overall customer satisfaction by providing top customer service with prompt and accurate request resolution, offering guidance during product adoption, ensuring each customer maximizes the Cemantica platform's capabilities to fulfil their CX potential.

Blerta is a Customer Success professional with over ten years of experience helping enterprise teams understand their customers and improve every stage of the journey. She focuses on turning feedback and data into clear actions that build trust and drive long-term value.

At Cemantica, Blerta works closely with enterprise clients to connect customer journey insights with real business outcomes. She focuses on making Customer Success data actionable and helping teams align around clear CX goals. She believes strong relationships come from listening, simplifying and delivering results that matter to both the business and the customer.