CX Training / CX and EX Masterclasses

Masterclasses to build professional CX and EX skills

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Led by CX expert Ian Golding CCXP

Develop competencies across the CX and EX lifecycle

CX Masterclasses with Ian Golding

Cemantica are proud to power the CX and EX Professional Masterclass program, led by world-renowned CX expert Ian Golding CCXP, with our innovative Customer Experience technology. These regular 2-day customer experience training courses are essential for CX and EX professionals to build your competencies needed throughout the experience lifecycle in a practical and personalized way.

26 Nov 24

CX Professional Masterclass

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

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Meet your expert leading each accredited CX Masterclass training course

Certified by

In association with Customer Experience Consultancy which is an accredited CXPA Recognized Training Provider (RTP), Cemantica is proud to bring you best practice throughout our Learning program.

The CXPA RTP program identifies providers that have met qualifications deemed essential to providing quality training in line with the CXPA Customer Experience framework.

It genuinely has totally changed my perception of CX, my role, and how I can help my organization to be successful.

What´s included in each CX Masterclass?

A practical class to help yourself to help your customers!

Essential for Customer Experience professionals as part of your training and development journey, attending a digital (online) CX Masterclass will enhance your competencies and apply hands-on practical techniques.

You will create a relevant and personalised action plan that can start immediately and you will be able to demonstrate greater knowledge, confidence and credibility in the subject within your organization.

All graduates of the course will be given case studies, exercises and stories that bring to life the skills needed to succeed as a CX professional, why not share them with your team?

After the course, you´ll also receive 6 months´ free access to the Cemantica Journey Mapping platform that you used in the Masterclass to carry on applying the best practice what you learnt in your business.

Similar CX training courses

Once you have attended a Masterclass, you can keep on track with our regular Lessons and Bootcamps too.

08 Oct 24

How to turn Journey Mapping into Actionable Insights

This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights.

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28 Oct 24

Customer Journey Mapping Bootcamp (USA)

Through this practical hands-on Journey Mapping bootcamp, we will bring our customer experience consulting expertise to help you detect, analyze and shape CX within your organization.

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19 Nov 24

Journey Mapping Fundamentals

This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important.

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28 Nov 24

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

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CCXP Training Workshops from Ian Golding

Love what you learnt with Ian Golding, CCXP in a CX Masterclass? If you are inspired to be an accredited CCXP yourself, make sure you have the best preparation possible.

One-day CCXP Exam Preparation Workshops focus on competency clarification, exam tips, techniques and a review of the exam application, including access to the CCXP exam simulator.

Course content includes:

Understanding 5 CXPA’s six competencies

How best to approach the CCXP accreditation assessment

The CCXP exam methodology

A review of sample questions for each competency

CX Continuing Professional Development beyond the CCXP accreditation

How to apply for the exam

Access to the exam simulator

Review of Application

Find the next CCXP Training Workshop

Keep learning with more resources

The Customer Experience industry never stands still, so keep learning and keeping up with customer demands. Our library of whitepapers, blogs and videos are a great complement to your training.