Key themes and event agenda
We’re proud to be an official sponsor of CX Vision 2035.
CX Vision 2035 brings together senior CX and transformation leaders from across the UK, Europe, North America and the Middle East for a full day at Wembley Stadium on 5 November 2026.
The agenda is built around real-world insight: how leading organisations are rethinking loyalty, workplace wellbeing, AI-driven service, to shape Customer Experience both right now - and moving forward.
With 30+ speakers, 2,500+ leaders, hands-on workshops, insightful panel sessions and a dedicated expo floor, it's a working session for our industry's next chapter.
Event themes across the 4 tracks and workshops include:
- The Future of CX Leadership - organisation design, culture, influence, and governance
- AI and Intelligent Experience Management - automation, analytics, orchestration, robotics, quantum computing, and AI readiness
- Human-Centred Experience Design - trust, empathy, employee experience, and balancing AI with human interaction
- Operational and Service Transformation - contact centers, service improvement and measurable outcomes
- Industry Innovation and Real-World Application - practical examples from travel, hospitality, healthcare, finance, retail and the public sector
For the full agenda and how to register, visit the dedicated event website.