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Free online CX training courses delivered by CCXP experts

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30-minute recurring lessons to support your CX operations

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Cemantica Lessons

Cemantica’s program of recurring free 30 minute online CX training courses give you a good start on multiple customer experience topics including Journey Mapping, Persona creation, Service Blueprint, Journey Management and Governance, CX Project Prioritization, CX Project Execution and more.

04 Apr 23

Service Blueprint Fundamentals

This express lesson will show how to align your organization to the customer journey.

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13 Apr 23

Shift your Business Strategy to a CX Driven Model

This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation.

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03 May 23

Shift your Business Strategy to a CX Driven Model

This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation.

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22 May 23

Journey Mapping Fundamentals

This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important.

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13 Sep 23

Shift your Business Strategy to a CX Driven Model

This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation.

Book your spot

15 Nov 23

Shift your Business Strategy to a CX Driven Model

This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation.

Book your spot

Meet your CX experts leading the lessons

Certified by

In association with Customer Experience Consultancy which is an accredited CXPA Recognized Training Provider (RTP), Cemantica is proud to bring you best practice throughout our Learning program.

The CXPA RTP program identifies providers that have met qualifications deemed essential to providing quality training in line with the CXPA Customer Experience framework.

Similar CX training courses

Once you have attended a Lesson, why not go further and explore our interactive Bootcamps and Masterclasses too.

24 Apr 23

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

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25 Apr 23

Employee Experience Masterclass

This Masterclass is essential for CX Professionals in the Employee Experience space as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

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19 Jun 23

CX Professional Masterclass

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

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20 Jun 23

CX Project Prioritization, Planning & Execution Bootcamp

This practical and interactive Bootcamp takes a deep dive on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights.

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26 Jun 23

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

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25 Sep 23

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

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29 Nov 23

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

Book your spot