What will you achieve in this Bootcamp?
Our bootcamp isn’t only about building maps, but also understanding how understanding your customers and their journeys is central to CX design and the impact it has internally on the employees – you’re cutting right through silos, detecting real issues and bringing value both to your customers but to your organization as well. You can’t change the experience if you don’t look at who delivers it and how.
You’re convinced? Great. How about your boss, your peers, your team? We provide you with the right methodology and framework for departments and specific roles to evaluate, plan and measure the success of CX initiatives
03Hands-On Journey Mapping
We will conduct together with every single organization a hands-on and practical case study around your industry and business challenges to provide actionable insights.
04Managing Outcome & Execution
We hold your hand even after the journey mapping session through the outcomes and provide you with the framework to successfully manage, prioritize and execute an action plan to concretely drive value for your customers and your organization.