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Who We Are

Meet the team, discover our mission and how we help

Who are Cemantica?

We are an innovative end-to-end Customer Journey Management Platform leveraging CX best practice to empower you to achieve your business transformation goals, from strategy to execution.

Find out how our Customer Experience specialists do it.

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Cemantica's Mission

We help organizations gain a better, deeper understanding of customer needs and expectations, turning those insights into profitable opportunities to improve customer experiences through the entire relationship lifecycle.

CX Mission Possible

Our scalable Customer Experience Management SaaS platform, combined with our proven CX program approach, allows your organization to constantly refine your customer-enabled operations and go at the pace your customers, stakeholders and competitors demand.

Our Values

Passionate

Here at Cemantica we are passionate about the human experience and love to spread our motivation for providing better customer experiences with people at the heart of everything. Our team ethic of making work fun is contagious.

Empowering

We believe in giving our customers the tools you need to realize your business goals. Customer experience specialists support you in a timely manner during your customer-centric journey as you grow. We’re here to listen, understand, guide and support you.

Innovative

Because change is constant, Cemantica knows that innovation is key for you to unlock new ways of giving customers what they want. We constantly adapt our technology and methodologies to anticipate market needs, now and in the future.

Reliable

Cemantica was built by CCXP professionals with proven methodologies and technology you can rely on. Count on us to provide you with best practices and be part of your team, whenever you need us.

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Our Global Presence

Bringing the CX passion wherever you are.

Headquarters in France, R&D in Israel, and a team of customer experience specialists located in different parts of the world.

More than 100 strategic and technology partners based in all corners of the globe.

Happy local and global customers across all continents.

An International, Experienced Team of Customer Experience Specialists

People matter, experience is invaluable.

Our international leadership team, each with their own specialist teams are aligned under one goal to help you deliver exceptional customer experience.

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Certifications from the industry

Whether it’s the technology of our Cemantica platform or the CX experts providing our customers with guidance, it’s important that our approach is independently verified by global organizations. We strive for excellence and to provide you peace of mind when working with Cemantica to achieve your business goals.

CXPA recommends Cemantica platform built by CCXP professionals

The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. The CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience.

Cemantica is a proud member of the CXPA and our Customer Experience Management Platform is one of the solutions recommended by them on the CX marketplace. Cemantica believes that business and technology go hand-in-hand, this is why all our CX Consultants enroll in the rigorous CCXP certification program.

Cemantica platform certified by the Customer Institute

The Customer Institute is a not-for-profit, global organization whose mission is to be the go-to source for B2B, B2C, and public-sector organizations to excel through customer centricity. 

The Customer Institute searches, develops, and promotes best practices to prove the value of customer centricity to help organizations speed up corporate growth. Its leadership includes some of the best thought leaders, consultants, practitioners, innovators, and scholars in the global CX space today. 

Cemantica is proud to be certified by the Customer Institute as part of its certification and assessment programs, which enables and recognizes excellence in customer centricity. 

Data security and reliability with ISO 27001

ISO/IEC 27001 is the world’s best-known standard for information security management systems (ISMS) and their requirements. It enables organizations of all sectors and sizes to manage the security of assets such as financial information, intellectual property, employee data and information entrusted by third parties.

As a global partner serving the Enterprise market in Customer Experience, Cemantica knows how important security, privacy and availability is for our clients and how we handle your data. That’s why we are proud to announce our independently verified ISO 27001 certification, recognizing our ongoing excellence adhering to the strictest international standards.

CXPA Recognized Training Provider

In association with Customer Experience Consultancy which is an accredited CXPA Recognized Training Provider (RTP), Cemantica is proud to bring you best practice throughout our Learning program.

The CXPA RTP program identifies providers that have met qualifications deemed essential to providing quality training in line with the CXPA Customer Experience framework.

Business Stability from Coface

As a global and respected leader in credit insurance and risk management, Coface’s mission is to support clients in making the right credit and risk decisions. A key part of building successful, growing and strong businesses, is Business Stability. Following a credit risk assessment, Cemantica have been accredited with Coface’s Business Stability certification, showing that doing business with us is a smart and sound decision.

SOC2 Type II certified

Cemantica is dedicated to upholding the highest standards of security, privacy, and data availability for our enterprise clients. Our SOC2 Type II certification, independently verifies our adherence to the strictest international standards. This certification underscores our ongoing commitment to excellence in securing financial information, intellectual property, employee data and third-party entrusted information.

How does Cemantica help you deliver great Customer Experience and boost your business performance?

At Cemantica we believe that Customer Experience reaches way beyond journey mapping – to us it is about fostering a whole new “customer experience culture” and taking the “Power of Emotion” into your business strategy.

Check out our Customer Experience Management Platform solution

Proven best practice

Proven best practice

Our CCXP methodology help you pinpoint your organization’s CX maturity, by benchmarking versus industry standards and define your current state in order to map out your CX strategy and plan your next steps to success.

Customer journey maps

Customer journey maps

Using our Customer Journey Maps and Personas tool, we can workshop with your team to identify your brand values, who your customers are, their pain points, your areas of improvement and identify new growth paths.

Real-time insights

Real-time insights

Our Customer Journey Management technology captures these insights from journey maps, becoming a daily tool, infused with your VoC data in real-time to track and refine your CX continuous improvement plan.

CX program management

CX program management

Our all-in-one SaaS platform allows you to turn insights into concrete actions in CX-ready project management templates, with defined tasks for your team to prioritize, collaborate, execute and analyze.

CX project ROI & analytics

CX project ROI & analytics

Our ROI module allows you to create a business case with your different business levers for each CX project. You will be able to define the financial impact of your CX projects and monitor the financial outcomes over time.

Business orientated governance

Business orientated governance

Firmly grounded in business principles, our CX governance cycle approach easily surfaces key performance analytics, supporting you to deliver short, medium and long-term return on investment.

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Frequently Asked Questions

We understand you may have some initial questions about the Cemantica platform, here are some common requests we receive, but please don’t hesitate to contact us for a specific enquiry.

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Can I change my billing plan?

You may decide at any time to upgrade or downgrade your subscription according to your needs.

Can I mix users from different subscription plans?

It is not possible to purchase 2 different subscription plans for the same customer account.

How do I cancel my subscription?

To cancel your subscription please email our Support center at support@cemantica.com and we will process your request as soon as possible. Monthly subscription payments will be stopped on the anniversary date of the following month and annual subscription payments will be stopped on the anniversary date of the following year. You will be able to continue and use the tool until the subscription expires.

How do I become a partner of Cemantica?

To apply for partnership please email us at info@cemantica.com and we will reach out shortly.

How do I pay if I don’t have a PayPal account?

Through PayPal you have an option to pay with your credit card. Please create a PayPal account to view the option.

We require CX consulting services and want to make sure you can cover our region

Please reach out to us at support@cemantica.com and we will contact you to discuss options.

How does project integration work? Do you have platform support for project management or project integration?

We are providing integration services to assist customers to connect their legacy systems to Cemantica. This needs to be assessed and quoted separately.

Do you have any encryption mechanism?

The CJM Tool Web application is based on the Microsoft Power Apps engine with a Microsoft Common Data Service database as the data layer. The system performs a real-time encryption of the data when written to the DB (using the MS SQL Server Transparent Data Encryption technology – TDE). Further details on Microsoft Power Platform compliance are provided on their Microsoft document website.

What CRM solutions are working with the tool?

Cemantica can be integrated with any modern CRM system through an API that allows you to fetch read and write information from the tool.

Cemantica possesses connectors with the main CRM players like Salesforce, for example.Cemantica also has a native integration with Microsoft Dynamics 365 / Power Apps that can be downloaded from Microsoft AppSource.

Can we export customizable Journey maps?

Of course! You can export in PDF, Image and Excel formats and enjoy a white label design of all your exports.

Can I move my maps from one subscription to another?

This is possible only between 2 Standard subscriptions. If you would like to move your journey map to another Cemantica instance please contact us at support@cemantica.com and we will perform the operation for you.

I deleted my Journey Map, am I able to reinstate it?

All deleted Journey Maps are moved to your Trash Bin. Maps within the Trash bin can either be restored or deleted permanently. Please email support@cemantica.com if you require assistance with restoring any deleted maps.