Journey Management
AI for CX
CX Training
CX Consulting
Resources
About Cemantica
Cemantica's AI Assistant, Alex, has the ability to create the foundational structure of a journey map tailored to your industry.Alex can search for and gather additional information as needed. Specifically, Alex can help you- Create, improve or enrich your existing maps and personas- Develop future-state journeys- Generate opportunities and solutions based on specific insights- Calculate ROI and financial impactIt's important to note that Alex is not replacing you or your team. Rather, Alex AI serves as a supportive tool designed to enhance your work and make your processes more efficient To try Alex AI and open a Cemantica Free Trial contact us!
Special guest - Marrianne De Korte, Customer Journey Manager at Telesure Investment HoldingsMarrianne has been using Alex AI from Cemantica to develop and enhance her various customer journeys, making them more efficient and enabling the automation of repetitive tasks. Alex allows her to work more quickly, validate some of her hypotheses and serves as a valuable assistant in her daily activities.In this webinar, she shared her experience with Alex, explaining how to make the best use of AI and highlighted the benefits she consistently gains from Alex AI.
This online webinar was an insightful discussion, hosted by renowned CX expert Ian Golding CCXP, we heard from Marianne's real-life experiences plus Cemantica shared our vision for future innovations in AI.
This MicOn free online event covered:
Watch the replay of this practical and interactive webinar to understand how you can more effectively manage customer journeys with the power of AI.
Close
Marrianne is a Customer Experience innovator in the world of financial services with a background in research, she is passionate and curious about turning insights and deep understanding into improving experiences for her customers.
Ian Golding, founder of CXC is a certified Customer Experience Professional and a globally recognized Customer Experience Specialist, who has spent over twenty years in business optimization working for a variety of corporate organizations
Customer experience has always been at the heart of Eytan’s career and his passions; from his proven track record in international technology implementation projects through to his work as a business consultant supporting clients in their digital transformation journey, aligning business goals with the customer experience.
As a certified CCXP professional, Eytan created Cemantica to help organizations from different sectors understand and transform their customer journeys through best practices and innovative technologies.
A true evangelist and thought leader, Eytan speaks and writes regularly within CX industry media with authority and passion, is a trusted and respected judge at global CX awards, plus mentors fellow CX professionals and start-ups to spread the power of customer experience.
Share this insight
Almost there, we just need a few details to secure your spot.
Once you register you’ll receive your joining instructions and link for the Webinar being held on Zoom.
Can’t wait to see you!
Events
UK Customer Experience Awards 2025
Mastering Journey Management with AI
Forrester CX Summit EMEA 2025
CXPA USA CX Leaders Advance 2025