Truly understanding what drives the behavior of your customers to engage (or not) with your brand. How?
What was covered in this webinar
- Persona profiles integrated with archetypes from Innovation Bubble
- Journey Maps built with behavioral insights of your customers in order to know WHAT and WHERE to deliver an experience
- Collecting real-time Customer Feedback to ensure your actions are personalized and impactful
Speakers
- Ian Golding CCXP, Customer Experience Consultancy (Host)
- Dr. Simon Moore, Innovation Bubble
- Julia Perez-Zrihen, Cemantica
Looking to generate an increase in ROI? Want to know what drives your customers behavior?
Webinar held 8 December 2020. Catch up now.