Our session covered
How to connect your VoC data to your Journey Maps and get in depth analytics in real-time?
Some key topics covered during the event
- How to humanize the customer experience?
- How to support your business with exceptional employee experience?
- How to get senior leaders to become committed to customer experience
World-class speakers, Ian Golding (CX Consultancy), Kunal Sachdeva (IBM), Clare Muscutt (CMXperience), Holly Richardson (Unilever), Perry Timms (PTHR), Paul Tolchinsky (PDA), Cecilia Hugony (RealCX) and Eytan Hattem CCXP from Cemantica discussed hot topics such as the business impact of a customer-centric culture, the future of customer experience, and how an exceptional employee experience can support your business.
Contact us to request a copy of the Cemantica presentation.