25 Apr 23 Employee Experience Masterclass This Masterclass is essential for CX Professionals in the Employee Experience space as part of your training and development, to enhance your competencies and apply hands-on practical techniques. Book your spot
19 Jun 23 CX Professional Masterclass This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques. Book your spot
04 Apr 23 Service Blueprint Fundamentals This express lesson will show how to align your organization to the customer journey. Book your spot
13 Apr 23 Shift your Business Strategy to a CX Driven Model This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation. Book your spot
24 Apr 23 CCXP Training Workshop One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator. Book your spot
03 May 23 Shift your Business Strategy to a CX Driven Model This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation. Book your spot
22 May 23 Journey Mapping Fundamentals This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important. Book your spot
20 Jun 23 CX Project Prioritization, Planning & Execution Bootcamp This practical and interactive Bootcamp takes a deep dive on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights. Book your spot
26 Jun 23 CCXP Training Workshop One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator. Book your spot
13 Sep 23 Shift your Business Strategy to a CX Driven Model This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation. Book your spot
25 Sep 23 CCXP Training Workshop One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator. Book your spot
15 Nov 23 Shift your Business Strategy to a CX Driven Model This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation. Book your spot
29 Nov 23 CCXP Training Workshop One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator. Book your spot
Tectura and Cemantica: A unique partnership to drive Customer Experience innovation and expertise in Asia