CX Doers header
Resources / Events

How can you embed Consumer Duty in your organization?

#consumer duty
Bottom Curve
(Start) 11:00
(End) 12:00
(Timezone) GMT
60 minutes

How can you embed Consumer Duty in your UK organization?

More than a regulation, the new Consumer Duty is an on-going commitment to put your customers first in everything you do.

Who does Consumer Duty apply to?

Consumer Duty applies to all UK firms regulated by the Financial Conduct Authority (FCA), involving retail consumers. This includes banks, building societies, insurance companies, and investment firms.

How can you leverage Customer Experience methodology and technology to ensure you are compliant before the deadline in place by the FCA?

Countdown to Consumer Duty

Compliance focus agenda

Cemantica and CXC have a clear methodology to help you validate your approach to compliance by:​

  • Identifying gaps in your consumer policies
  • Providing templates, guidelines and tools to implement and monitor the Consumer Duty principles​
  • Embedding the Duty in your organizational procedures, business practices and culture ​
  • Building a structure to facilitate a continuous improvement cycle

Customer Experience experts and a panel discussion share their advice and experiences.

Your speakers from Cemantica and CXC

Watch the video

Similar Resources