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CX Training

Customer experience training from our practical Learning program

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Constantly updated program of Lessons, Bootcamps and Masterclasses

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Cemantica CCXP experts and respected partners share best practices

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Develop your CX skills with Cemantica Learning

Grow with Cemantica. Customer experience training and learning

Based on our deep experience of CX best practices and delivered by CCXP professionals, Cemantica have put together a rich and varied program of CX training courses designed to help you from strategy to execution. Search for the right Customer Experience Learning for you, whether you want to get started, refine your approach or upskill your CX team as you grow.

Lessons

Cemantica’s online program of recurring CX free courses are 30-minute training lessons give you a good start on multiple customer experience topics including Journey Mapping, Persona creation, Service Blueprint, CX Project Prioritization, Execution and more.

Bootcamps

Cemantica’s practical hands-on Bootcamps cover Customer Journey Mapping, Service Blueprint and Project Execution; with take-aways you can implement right away in your organization.

Customer Experience Professional Masterclasses are an essential part of your CX training and development, to enhance your competencies and apply hands-on practical techniques. Attendees are equipped to plan, deliver and improve on your CX projects.

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CX training courses coming soon

28 May 25

Journey Mapping Fundamentals

Journey Mapping Fundamentals

This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important.

18 Jun 25

How to turn Journey Mapping into Actionable Insights

How to turn Journey Mapping into Actionable Insights

This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights.

01 Jul 25

CX Professional Masterclass

CX Professional Masterclass

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

03 Jul 25

CCXP Training Workshop

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

16 Sep 25

CX Professional Masterclass

CX Professional Masterclass

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

18 Sep 25

CCXP Training Workshop

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

29 Oct 25

Journey Mapping Fundamentals

Journey Mapping Fundamentals

This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important.

12 Nov 25

How to turn Journey Mapping into Actionable Insights

How to turn Journey Mapping into Actionable Insights

This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights.

25 Nov 25

CX Professional Masterclass

CX Professional Masterclass

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

27 Nov 25

CCXP Training Workshop

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

CX Lessons

Grow your knowledge and expertise with Cemantica free CX online training lessons. Through these short lessons you will gain a solid foundation of insights across multiple topics from Journey Mapping, Journey Management, Personas, Service Blueprint, Solutions prioritization, CX Project management and more.

28 May 25

Journey Mapping Fundamentals

Journey Mapping Fundamentals

This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important.

18 Jun 25

How to turn Journey Mapping into Actionable Insights

How to turn Journey Mapping into Actionable Insights

This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights.

29 Oct 25

Journey Mapping Fundamentals

Journey Mapping Fundamentals

This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important.

12 Nov 25

How to turn Journey Mapping into Actionable Insights

How to turn Journey Mapping into Actionable Insights

This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights.

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Bottom Curve

Customer Experience Bootcamps

Let’s get you fit for CX. Our practical Bootcamps, delivered by Cemantica’s CCXP consultants in conjunction with leading industry experts, help you through the steps you need to take to make CX a success in your organization, from developing a customer-centric culture, getting operational alignment, to managing the outcomes of journey mapping, shaping your service blueprint and managing your CX projects.

03 Jul 25

CCXP Training Workshop

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

18 Sep 25

CCXP Training Workshop

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

27 Nov 25

CCXP Training Workshop

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

CX professional Masterclasses

Delivered by renowned CX specialist Ian Golding, these hands-on Masterclasses are infused with real-life examples, and are powered by Cemantica's innovative Journey Management platform; so you will be equipped to plan, deliver and improve on your CX projects.

01 Jul 25

CX Professional Masterclass

CX Professional Masterclass

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

16 Sep 25

CX Professional Masterclass

CX Professional Masterclass

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

25 Nov 25

CX Professional Masterclass

CX Professional Masterclass

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

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How do you become a CX specialist?

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As a CX specialist, you are expected to understand customers, optimize and manage their experiences and contribute to the overall product and service quality of your organization. Becoming a CX specialist involves an ongoing journey of learning and skill development. It starts with a Customer Experience training program, such as the CX Masterclass which provides the foundational knowledge necessary for a Customer Experience focused role. Further training courses such as CX Bootcamps cover specific topics including customer journey mapping, executing CX initiatives based on insights from journey maps and how to impact business strategy.

Further, a certification course adhering to known international standards such as the CXPA can enhance your professional credibility. Preparing to be CCXP qualified can be supported by a CCXP Training Workshop which can provide step-by-step guidance, materials and readiness to set CX professionals up for success in achieving this standard.

Online courses such as Cemantica CX Lessons offer flexibility and convenience, allowing you to balance learning with other responsibilities. These short, free courses provide various topics that can be chosen depending on a CX professional´s current needs or level of maturity.

Remember, continuous learning is key in this field. Stay updated with the latest trends and strategies in Customer Experience management to ensure your skills remain relevant and beneficial to your organization.

What is Customer Experience (CX) training?

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Customer Experience (CX) training is a professional learning program designed to equip each individual with the skills necessary to enhance a customer’s journey with a business. This training should focus on how to understand customers’ needs and expectations and will support the development of personal and team skills and strategies to meet and exceed them.

Ultimately, CX training is about empowering individuals to transform the customer experience, adapting business models and driving business success within a customer-centric organization, where every decision supports the customer’s experience.

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More CX resources

Our constantly updated catalog of resources is available to view and download to help further your Customer Experience knowledge and grow your expertise. Watch videos of past events and interviews, read expert blogs, download white papers and much more. The perfect complement to our CX training course program.

Events

Forrester CX Summit EMEA 2025

Forrester CX Summit EMEA 2025

Methodology Guides

How to prioritize in Journey Management

How to prioritize in Journey Management

Events

CXPA USA CX Leaders Advance 2025

CXPA USA CX Leaders Advance 2025

Blog

Why you need to define your own Customer Experience Management Framework

Why you need to define your own Customer Experience Management Framework

Length: 5 minutes

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