Lessons

Service Blueprint Fundamentals

04/04/2023

(Start) 17:00

(End) 17:30

30 min

Free

Online

(Timezone) CET

Overview

This express lesson will show how to align your organization to the customer journey. You will learn how to map the elements and operational processes that support your CX initatives below the visibility line.

Speakers

Who's it for?

This Lesson is right for you if:

- You are in a CX related role in your organization

- You are responsible for business process engineering in your organization

- You want to understand how to align your organizational layer to the customer experience

- You want to achieve more alignment across the organization

- You want to grow your expertise in CX and want to see what elements to address when building your program

What will you learn?

You will learn

- The objective of Service Blueprint Mapping

- What the difference is between Journey Mapping, Service Blueprint and Service Design

- Where and how does it all fit in the CX Sphere

- A step-by-step approach with the essentials you need to know to start Service Blueprint Mapping

Certified by

In association with Customer Experience Consultancy which is an accredited CXPA Recognized Training Provider (RTP), Cemantica is proud to bring you best practice throughout our Learning program.

The CXPA RTP program identifies providers that have met qualifications deemed essential to providing quality training in line with the CXPA Customer Experience framework.

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