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Free customer experience lessons from CCXP experts

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30-minute recurring lessons to support your CX operations

Cemantica Customer Experience lessons

Cemantica’s course program of recurring free CX training lessons take 30 minutes and are online, they will give you a convenient and solid start on multiple Customer Experience topics.

Our Customer Experience experts offer CX training lessons on multiple subjects including Journey Mapping Fundamentals training, Journey Hierarchy Management, CX Strategy learning, Insights from Journey Mapping, CX Project Execution lessons and more.

In order to register for the free Lesson that suits you best, simply browse the available subjects and dates below, click through and complete the short form.

28 May 25

Journey Mapping Fundamentals

This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important.

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18 Jun 25

How to turn Journey Mapping into Actionable Insights

This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights.

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29 Oct 25

Journey Mapping Fundamentals

This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important.

Find out more

12 Nov 25

How to turn Journey Mapping into Actionable Insights

This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights.

Find out more

Meet your CX experts leading the lessons

Learn more about our specialists´ backgrounds and connect on LinkedIn!

Certified by

In association with Customer Experience Consultancy which is an accredited CXPA Recognized Training Provider (RTP), Cemantica is proud to bring you best practice throughout our Learning program.

The CXPA RTP program identifies providers that have met qualifications deemed essential to providing quality training in line with the CXPA Customer Experience framework.

More Customer Experience training courses

Once you have attended a Customer Experience Lesson, why not go further and explore our interactive Bootcamps and Masterclasses too.

01 Jul 25

CX Professional Masterclass

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

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03 Jul 25

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

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16 Sep 25

CX Professional Masterclass

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

Find out more

18 Sep 25

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

Find out more

25 Nov 25

CX Professional Masterclass

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

Find out more

27 Nov 25

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

Find out more

Improve Customer Experience
with free digital lessons

Because our free lessons are wide-ranging in focus and repeated throughout the year, your employees can easily and quickly upskill or refresh themselves in specific subjects, centered around improving the experiences of your customers.

These lessons will act as a springboard for key best practices and further courses that are the foundation of a successful customer experience practice in your business.

Free lessons are a great way to introduce fundamental processes and concepts to new team members or even those customer-facing departments such as sales, marketing and service as part of your onboarding and internal education processes.

Are you ready to register? See what lessons are coming up now.

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