09 Oct 23 How to turn Journey Mapping into Actionable Insights This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights. Book your spot
11 Oct 23 Journey Mapping Fundamentals This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important. Book your spot
15 Nov 23 Shift your Business Strategy to a CX Driven Model This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation. Book your spot