CX Project Prioritization, Planning & Execution Bootcamp (USA)

Bottom Curve


(Start) 08:00

11:00 (End)

(Timezone) EST
2 sessions of 4 hours
999 USD$


This bootcamp will run over 2-days: November 1st & November 2nd, from 8AM to 11AM (EST) for both sessions.  The timing is perfect for organizations based in USA.

This practical and interactive Bootcamp takes a deep dive on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights. With the help of exercises and the Cemantica platform, based on business scenarios, you will learn and practice how best to start to manage your journey outcomes, which initiatives to put first, what criteria you should be considering in your planning and how to connect to ROI.


Who's it for?

This Lesson is right for you if:
- You are a CX professional in your organization responsible for managing the CX program
- You have just mapped your customer journey but are not sure what to do next with the insights you now see
- You want to define or refine best practices in managing your various CX initiatives
- You are feeling overwhelmed with the amount of insight from your journey maps
- You want to find best practices in project management and collaboration in order to best execute your plans


- 3 months' free access to the Cemantica Journey Mapping Tool including CX Program Management

- Follow up Consulting Session - personalized recommendation on the effective actions to solve your challenges

- Full training Deck 

- A set of Agile CX Implementation toolkit cards to jog your memory and provide quick guidance when you need it 

- 20% discount to join CXpanda, a digital resource for all CX knowledge

What will you learn?

You will learn
- How to turn insights from journey maps to real life projects and tasks
- What criteria to use in prioritization including cost/benefit and ROI
- How to use a Transformation Map to support prioritization
- Key rules of agile execution of CX projects
- How to handle change during CX project lifecycles