Bootcamp-Customer-Journey-Mapping-3
Bootcamps

From Customer Journey Mapping to Impact Bootcamp

Bottom Curve

24/04/2024

(Start) 13:00

17:00 (End)

(Timezone) EST
2 sessions of 4 hours
999 USD$
Online

Overview

In this bootcamp we will look at a holistic, strategic, and tactical framework for defining, designing and realizing Experience Value Creation and Financial Impact. 

Discover how to systematically create structure to increase the understanding of how maps can yield opportunities for impact on multiple levels (including employee experience). 

Through Journey Mapping, Service Design and Ecosystem mapping and management efforts, you will learn how to create a substantial value strategy to gain traction with business case and project multi-layer outcome models for short-term and long-term impact.

Speakers

Who's it for?

If you are a CX practitioner, own a CX role within your organization and looking to grow your knowledge and kickstart your initiatives this bootcamp is for you. We also offer in-house Bootcamps for multiple cross-functional teams, tailored to your needs.

Deliverables

- Your digital Journey Map

- 3 months free access to the Cemantica Journey Mapping Tool

- Follow up Consulting Session 

What will you learn?

  • How to create a value strategy and plan
  • Build and use prioritization and benefits tracking to optimize financial outcome
  • Build a solid case for Experience opportunities to generate leader and business unit support
  • Create extended impact with an experience ecosystem view

Certified by

In association with Customer Experience Consultancy which is an accredited CXPA Recognized Training Provider (RTP), Cemantica is proud to bring you best practice throughout our Learning program.

The CXPA RTP program identifies providers that have met qualifications deemed essential to providing quality training in line with the CXPA Customer Experience framework.