Lesson Create and manage your Journey Portfolio 1
Lessons

Create and manage your Journey Portfolio

Bottom Curve

09/04/2026

(Start) 17:00

17:30 (End)
(Timezone) CET
30 minutes
Free
Online

Overview

Looking to create, organize and streamline your customer journeys within your organization? 

How can you centralize, prioritize and effectively share your journeys across various teams?

Build your catalog of journeys to assign responsibilities, facilitate collaboration and gain a clear overview of your macro and micro journeys.

In this free online lesson, you’ll see examples of a Journey Portfolio, participate in a Q&A and gain a clear understanding of how you can organize your different journeys.

Speakers

Ana Rodriguez CCXP Cemantica | Customer Success Director and CX Consultant
Blerta Avale Cemantica | Customer Success Manager

Who's it for?

This Lesson is ideal for you if:

  • You hold a Customer Experience (CX) related role within your organization
  • You need a comprehensive overview of all maps created across your organization, including dependencies and unique details of each map (Macro and Micro maps)
  • You want to coordinate multiple cross-functional teams around the Journey Portfolio

What will you learn?

  • How to create and organize your Journey Portfolio using Macro maps, Micro maps and Service Blueprint maps
  • How to build your team around the customer Journey Portfolio
  • How to visualize all maps in your Journey Atlas within a comprehensive hierarchy view
  • How to centralize and structure your information for better Journey Management
  • How to assign groups of maps to different stakeholders for targeted actions

Alex AI supports you throughout the customer journey -learn how Alex AI can become a valuable asset to your team.

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