Lesson customer experience strategy execution business impact 1
Lessons

Customer Experience strategy and execution: Drive real business impact

Bottom Curve

26/03/2026

(Start) 17:00

17:30 (End)
(Timezone) CET
30 minutes
Free
Online

Overview

You've completed your journey mapping, gone through the end-to-end Customer Experience (from design to execution) cycle, and addressed the issues you've identified. What's next? How can you measure and track the success and return on investment (ROI) of your Customer Experience outcomes to continuously improve CX and see the big picture?

In this free online lesson, you’ll understand the business impacts and Customer Experience benefits of your activities in line with your organization's KPIs, participate in a Q&A and see evidence of how you can demonstrate how your CX plan generates revenue and saves costs for your organization.

Speakers

Ana Rodriguez CCXP Cemantica | Customer Success Director and CX Consultant
Blerta Avale Cemantica | Customer Success Manager

Who's it for?

This Lesson is ideal for you if:

  • You are a CX professional responsible for managing Customer Experience within your organization
  • You need to measure and demonstrate the impact of your CX initiatives to management
  • You want to visualize the effectiveness of your various journey maps
  • You require quick, easy-to-generate CX reports to share with different stakeholders
  • You need to provide evidence of ROI and positive effects on your customers and organization

What will you learn?

  • How to measure your customer journey impact and better understand the value of your Customer Experience program
  • How to track and quantify the financial contribution of your projects
  • How to ensure your Customer Experience strategy is in line with your business objectives
  • How to track and act on your CX performance across every journey
  • How to prioritize and focus on the right projects to make sure your initiatives contribute positively to the business objectives of your organization

Alex AI supports you throughout the journey - learn how Alex AI can become a valuable asset to your team and bring real CX results.

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