Bootcamp-Customer-Journey-Mapping-USA-2
Bootcamps

Customer Journey Mapping Bootcamp (USA)

Bottom Curve

09/04/2024

10/04/2024

(Start) 10:00

(Start) 10:00

14:00 (End)

14:00 (End)

(Timezone) EST
2 sessions of 4 hours
999 USD$
Online

Overview

Through this practical hands-on Journey Mapping bootcamp, we will bring our customer experience consulting expertise to help you detect, analyze and shape CX within your organization, supported by an easy to use and innovative Customer Journey Mapping tool, to concretely implement those insights and see immediate results. Attendees will leave the Bootcamp ready to implement CX in your organization.

Speakers

Who's it for?

If you are a CX practitioner, own a CX role within your organization and looking to grow your knowledge and kickstart your initiatives this bootcamp is for you. We also offer in-house Bootcamps for multiple cross-functional teams, tailored to your needs.

Deliverables

- Your digital Journey Map

- 3 months free access to the Cemantica Journey Mapping Tool

- Follow up Consulting Session 

What will you learn?

The Bootcamp will cover the following topics and ensure you are fit to implement CX:

- Cultural shift

- Achieving Alignment

- Hands-on Customer Journey Mapping

- Managing Outcomes and Project Execution

Certified by

In association with Customer Experience Consultancy which is an accredited CXPA Recognized Training Provider (RTP), Cemantica is proud to bring you best practice throughout our Learning program.

The CXPA RTP program identifies providers that have met qualifications deemed essential to providing quality training in line with the CXPA Customer Experience framework.