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Customer Journey Mapping
Head to our Learning area where you’ll find a rich program of lessons, bootcamps and masterclasses, designed to help you take practical steps in upskilling.
09 Oct 23
How to turn Journey Mapping into Actionable Insights
This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights.
11 Oct 23
Journey Mapping Fundamentals
This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important.
17 Oct 23
Customer Journey Mapping Bootcamp
Through this practical hands-on Journey Mapping bootcamp, we will bring our customer experience consulting expertise to help you detect, analyze and shape CX within your organization.
01 Nov 23
CX Project Prioritization, Planning & Execution Bootcamp (USA)
This practical and interactive Bootcamp takes a deep dive on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights.
14 Nov 23
Employee Experience Masterclass
This Masterclass is essential for Professionals in the EX space as part of your training & development, to enhance your competencies and apply hands-on practical techniques.
15 Nov 23
Shift your Business Strategy to a CX Driven Model
This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation.
27 Nov 23
CX Professional Masterclass
This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.
29 Nov 23
CCXP Training Workshop
One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.
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Bring your Customer Experience strategy to life with Cemantica
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