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Develop your customer experience skills with our practical CX training courses

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Constantly updated program of Lessons, Bootcamps and Masterclasses

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Cemantica CCXP experts and respected partners share best practices

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Grow with Cemantica. Customer experience training and learning

Based on our deep experience of CX best practices and delivered by CCXP professionals, Cemantica have put together a rich and varied program of CX training courses designed to help you from strategy to execution. Search for the right Customer Experience Learning for you, whether you want to get started, refine your approach or upskill your CX team as you grow.

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Lessons

Cemantica’s online program of recurring free 30-minute CX training lessons give you a good start on multiple customer experience topics including Journey Mapping, Persona creation, Service Blueprint, CX Project Prioritization, Execution and more.

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Bootcamps

Cemantica’s practical hands-on Bootcamps cover Customer Journey Mapping, Service Blueprint and Project Execution; with take-aways you can implement right away in your organization.

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Masterclasses

Customer Experience Professional Masterclasses are an essential part of your CX training and development, to enhance your competencies and apply hands-on practical techniques. Attendees are equipped to plan, deliver and improve on your CX projects.

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CX training courses coming soon

04 Apr 23

Service Blueprint Fundamentals

Service Blueprint Fundamentals

This express lesson will show how to align your organization to the customer journey.

13 Apr 23

Shift your Business Strategy to a CX Driven Model

Shift your Business Strategy to a CX Driven Model

This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation.

24 Apr 23

CCXP Training Workshop

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

25 Apr 23

Employee Experience Masterclass

Employee Experience Masterclass

This Masterclass is essential for CX Professionals in the Employee Experience space as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

03 May 23

Shift your Business Strategy to a CX Driven Model

Shift your Business Strategy to a CX Driven Model

This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation.

22 May 23

Journey Mapping Fundamentals

Journey Mapping Fundamentals

This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important.

19 Jun 23

CX Professional Masterclass

CX Professional Masterclass

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

20 Jun 23

CX Project Prioritization, Planning & Execution Bootcamp

CX Project Prioritization, Planning & Execution Bootcamp

This practical and interactive Bootcamp takes a deep dive on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights.

26 Jun 23

CCXP Training Workshop

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

13 Sep 23

Shift your Business Strategy to a CX Driven Model

Shift your Business Strategy to a CX Driven Model

This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation.

25 Sep 23

CCXP Training Workshop

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

15 Nov 23

Shift your Business Strategy to a CX Driven Model

Shift your Business Strategy to a CX Driven Model

This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation.

29 Nov 23

CCXP Training Workshop

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

CX Lessons

Grow your knowledge and expertise with Cemantica free CX online training lessons. Through these short lessons you will gain a solid foundation of insights across multiple topics from Journey Mapping, Journey Management, Personas, Service Blueprint, Solutions prioritization, CX Project management and more.

04 Apr 23

Service Blueprint Fundamentals

Service Blueprint Fundamentals

This express lesson will show how to align your organization to the customer journey.

13 Apr 23

Shift your Business Strategy to a CX Driven Model

Shift your Business Strategy to a CX Driven Model

This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation.

03 May 23

Shift your Business Strategy to a CX Driven Model

Shift your Business Strategy to a CX Driven Model

This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation.

22 May 23

Journey Mapping Fundamentals

Journey Mapping Fundamentals

This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important.

13 Sep 23

Shift your Business Strategy to a CX Driven Model

Shift your Business Strategy to a CX Driven Model

This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation.

15 Nov 23

Shift your Business Strategy to a CX Driven Model

Shift your Business Strategy to a CX Driven Model

This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation.

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Bottom Curve

Customer experience Bootcamps

Let’s get you fit for CX. Our practical Bootcamps, delivered by Cemantica’s CCXP consultants in conjunction with leading industry experts, help you through the steps you need to take to make CX a success in your organization, from developing a customer-centric culture, getting operational alignment, to managing the outcomes of journey mapping, shaping your service blueprint and managing your CX projects.

24 Apr 23

CCXP Training Workshop

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

20 Jun 23

CX Project Prioritization, Planning & Execution Bootcamp

CX Project Prioritization, Planning & Execution Bootcamp

This practical and interactive Bootcamp takes a deep dive on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights.

26 Jun 23

CCXP Training Workshop

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

25 Sep 23

CCXP Training Workshop

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

29 Nov 23

CCXP Training Workshop

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

CX professional masterclasses

Delivered by renowned CX specialist Ian Golding, these hands-on Masterclasses are infused with real-life examples, and are powered by Cemantica's innovative Journey Mapping platform; so you will be equipped to plan, deliver and improve on your CX projects.

25 Apr 23

Employee Experience Masterclass

Employee Experience Masterclass

This Masterclass is essential for CX Professionals in the Employee Experience space as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

19 Jun 23

CX Professional Masterclass

CX Professional Masterclass

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

More CX resources

Our constantly updated catalog of resources is available to view and download to help further your Customer Experience knowledge and grow your expertise. Watch videos of past events and interviews, read expert blogs, download whitepapers and much more. The perfect complement to our CX training course program.

Guides

Quick Start Guide - Customer Journey Mapping

Quick Start Guide - Customer Journey Mapping

Brochures

Cemantica brochure

Cemantica brochure

Press Releases

Tectura and Cemantica: A unique partnership to drive Customer Experience innovation and expertise in Asia

Tectura and Cemantica: A unique partnership to drive Customer Experience innovation and expertise in Asia

Videos

Gitana Veličkaitė-Remeikienė in Lithuania

Gitana Veličkaitė-Remeikienė in Lithuania

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