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monday.com and Cemantica partner to help companies streamline customer experience
PARIS — December 15, 2021 — monday.com, a work operating system (Work OS) where organizations of any size can create the tools and processes they need to manage every aspect of their work, and Cemantica, a Customer Journey Management Platform, today announced a partnership to equip companies with the necessary solutions to efficiently manage their customer experience. Through this partnership, Cemantica aims to help companies be more competitive and provide seamless customer experience and distributed workforces achieve their targeted goals.
Cemantica’s Customer Journey Management Platform helps organizations around the world to build, manage and deliver CX programs from the design of the CX strategy and the mapping of customer journeys, to the implementation of CX projects. The platform includes a CX Action App, based on monday.com Work OS, enabling companies to streamline the way they deploy and manage their own CX initiatives and create customizable customer experiences.
“Our CX action App using monday.com is key for us to move CX from the initiative phase to the execution phase, putting the focus on activities that bring the highest value to customer experience,” said Eytan Hattem, Global CX Leader at Cemantica. “We’re proud to deploy the monday.com application among our customers, partners and future prospects to stay ahead of the market and adapt to the unique needs of every company. ”
Cemantica also developed a comprehensive and customized CX improvement model using monday.com, and in collaboration with European Customer Consultancy (ECC), which specializes in agile CX implementation. The model is based on ECC’s “Agile CX Implementation Toolkit” and includes CX competency development templates, CX Strategy templates, cost/benefit analysis matrix, opportunity prioritization models and more, providing an efficient tool for companies to seamlessly plan, coordinate and execute their CX initiatives.
“We’re excited to see how monday.com’s Work OS supports Cemantica’s customers to get their initiatives off the ground,” said Naveed Malik, Regional Director EMEA at monday.com. “By providing endless customization and automation options, we’re able to adapt our solution to customer needs and empower companies to deliver valuable customer experience.”
Cemantica’s CX solution, powered by monday.com, is already implemented in companies globally. Prodware, an organization that helps mid-size companies embrace innovation and digital transformation, and serves 19,000 customers launched its internal CX program this year using Cemantica and the CX Action App to efficiently manage their entire CX programs cycle. Prodware started deploying this initiative, including strategy design, competency assessment, customer journey mapping and project prioritization in their headquarters in France and plans to roll out its CX program for its affiliates in the upcoming months.
“Deploying a CX program can be challenging since it requires extensive coordination and engagement between different teams internally,” said Frederic Champalbert, Corporate Vice President & General Manager France at Prodware. “Thanks to the CX Action App, we were able to efficiently launch and manage all our CX initiatives in a timely manner with the different stakeholders across the organization.”
You can access Cemantica CX Action App here: https://www.cemantica.com/CXActionApp/Page
The monday.com Work OS is an open platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need. The platform intuitively connects people to processes and systems, empowering teams to excel in every aspect of their work while creating an environment of transparency in business. monday.com has teams in Tel Aviv, New York, San Francisco, Miami, Chicago, London, Kiev, Sydney, São Paulo, and Tokyo. The platform is fully customizable to suit any business vertical and is currently used by over 127,000 customers across over 200 industries in 190 countries.
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Cemantica is a SaaS based Customer Journey Management Platform that was built by CCXP experts (CX certified specialists) – We help organizations manage their CX cycle with a comprehensive end-to-end value proposition. On a single Platform you can build Journey Maps, connect them in real-time to VoC data and deploy CX actions across your organization.
For the first time you can centralize all the CX data into one Platform, manage and deploy very easily CX projects with a proven CX methodology to deliver the best experience to your customers.
Based in Paris (HQ), Tel Aviv and Dubai, we deploy our Platform globally in all parts of the world. We are strongly committed to working hand-in-hand with our partners, that are decisive market players in the CX industry, to bring together a unique value proposition, international coverage and acute business insights driven by advanced technologies in Customer Experience Innovation.
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