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The Next Step in Journey Management

#journey management
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(Start) 14:00
(End) 15:00
(Timezone) CET
1 hour

What´s the Next step in Journey Management webinar about?

CX starts with Journey Mapping, but why is journey mapping at the heart of your business strategy? In this webinar hosted by Cemantica and Edwin Best we talked about strategic Journey Management, how it´s different to journey mapping and its impact on the business.

The agenda of Next Step in Journey Management

Attendees to the webinar heard and asked about:

  • CX 2024 outlook
  • How to simplify your life in Customer Experience
  • Beyond Journey Mapping
  • How AI benefits your Journey Management
  • Link between the business objectives and journey management
  • How to manage a continuous Customer Journey improvement cycle

Guest Speaker

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