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About Cemantica
The Forrester CX Summit EMEA 2025, themed “The Total Experience: Your Brand, Their Journey,” took place June 2–4, 2025, in London and online. This premier event focused on integrating brand strategy with Customer Experience (CX) to enhance customer engagement and drive growth.
Cemantica are proud to have attended this Forrester event.
The event included a mix of keynote, workshops, plenary and networking sessions. Event themes included:
For the full agenda visit the dedicated Forrester event website.
If you attended the event, make sure you follow up with fellow attendee Eytan Hattem.
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Customer experience has always been at the heart of Eytan’s career and his passions; from his proven track record in international technology implementation projects through to his work as a business consultant supporting clients in their digital transformation journey, aligning business goals with the customer experience.
As a certified CCXP professional, Eytan created Cemantica to help organizations from different sectors understand and transform their customer journeys through best practices and innovative technologies.
A true evangelist and thought leader, Eytan speaks and writes regularly within CX industry media with authority and passion, is a trusted and respected judge at global CX awards, plus mentors fellow CX professionals and start-ups to spread the power of customer experience.
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Events
UK Customer Experience Awards 2025
Mastering Journey Management with AI
Forrester CX Summit EMEA 2025
CXPA USA CX Leaders Advance 2025