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CX24 Conference - What if humans and technology joined forces to impact the Customer Experience?

#artificial intelligence #cxpa
Bottom Curve
04/06/2024
(Start) 16:00
(End) 20:00
(Timezone) CET
4 hours
Paid
Renens, Switzerland

Exploring the impact of artificial intelligence in Customer Experience with CXPA Switzerland


This CXPA Switzerland conference is the essential event for those who aspire to innovate in the field of customer experience.

Cemantica Keynote at CX 24


Esther Edelstein of Cemantica kicked off the CXPA conference off with a Keynote focusing on the role of Artificial Intelligence to support the work of Customer Experience teams.

Agenda


  • Keynote: How do AI and technology support Customer Experience management? - Esther Edelstein
  • Breakout session: Humanizing the digital customer experience - Michela Cocco
  • Breakout session: Monitoring CX performance - Géraldine Bröker and Guillaume Deriaz
  • Plenary session: The employee at the center of the customer experience - Robert Rosales and Julie Sturchler


Follow the CXPA Switzerland on LinkedIn for more updates on future events.

Keynote speaker

How do AI and technology support Customer Experience management?

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