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Sandra Thompson, CCXP together with Simon Moore, describe:
How to create and manage a program to deliver a competitive and personalized employee experience, to maintain and retain our talents in a fast-changing environment where key trends change and reset constantly.
HR leaders need to constantly re-examine the workplace, emerging skills, the impacts of artificial intelligence, the employee experience and so much more as business disruptions reset work trends. Companies are undertaking business transformations that are changing their products, services, operations, and internal operating mode.
What methodology can be used to stay relevant and attractive to employees? What role does emotional intelligence play in the overall Employee Experience? How do you keep up with the market trends and be the brand your employees love? How do you manage the Employee Experience cycle and better understand the needs and expectations of your employees?
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Sandra is the first Goleman Emotional Intelligence coach in the UK, and she's worked in the customer and employee experience space for 17 years. She believes that emotional intelligence is the key to memorable and meaningful customer and employee experiences, and she trains, coaches and consults in these areas. Sandra also teaches People Management and Leadership at a variety of places including Eton College.
Sandra has spoken at Disrupt HR events in London, and she gave her first TEDx in 2020. Sandra has worked in a number of HR and internal communications roles for clients like Network Rail and she is also a keen thought leader in the world of CX & EX. Sandra has staged events like the Ei Evolution Summit with special guests including Dr Daniel Goleman and Dr Lisa Feldman Barrett and she runs an Applied Customer Experience and Emotional Intelligence course bringing neuroscience, psychology and behavioral science to life in CX & EX for learners.
Pavlina believes that it’s all about the human experience.
Working as a Change Management Consultant for the last 18 years, Pavlina’s expertise lies in putting the Human Experience at the heart of the Business and Digital Transformation dynamic.
Pavlina is a CCXP-certified CX professional in addition to her Prosci qualification in Change Management; her career always puts people at the heart of organizational change.
Simon is a doctor of Psychophysiological Psychology and a Chartered Phycologist with the BPS. He loves helping his clients look at their problems through a psychological lens to enhance their strategy and improve ROI.
Simon is a trained animal behavioral psychologist, having worked in conservation with both dolphins and primates.
Certified by
In association with Customer Experience Consultancy which is an accredited CXPA Recognized Training Provider (RTP), Cemantica is proud to bring you best practice throughout our Learning program.
The CXPA RTP program identifies providers that have met qualifications deemed essential to providing quality training in line with the CXPA Customer Experience framework.
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