Who We Are
Sandra Thompson, CCXP together with Christina Dolding, CCXP, will describe the importance and the impact of a great employee experience on your business.
Come join us to discover and understand:
- The power of managing your employee experience- The benefits of intentional employee experiences- The power of your employee value proposition- The Emotional intelligence: how to do empathy well?- Practical tips to bring employee experience to life
Introduction by Ian Golding, CCXP
Christina Dolding- Employee vs. Colleague Experience, what difference does it make?- How and why to create an intentional Employee / Colleague experience?- Identify and understand the moment of “truth”
Debate with Ian Golding, Christina Dolding and Sandra Thompson“Why invest in Employee and Colleague Experience? What challenges can you face? Who should be responsible? What value will it bring to you and your organization?"
Sandra Thompson- The power of Emotion: Emotionally Intelligent: How to do empathy well?- The Employee Value Proposition: Understand the power of your employee value proposition
4 Practical tips you can apply now! from Ian Golding, Christina Dolding and Sandra Thompson
Ian Golding, founder of CXC is a certified Customer Experience Professional and a globally recognized Customer Experience Specialist, who has spent over twenty years in business optimization working for a variety of corporate organizations
Sandra is the first Goleman Emotional Intelligence coach in the UK, and she's worked in the customer and employee experience space for 17 years. She believes that emotional intelligence is the key to memorable and meaningful customer and employee experiences, and she trains, coaches and consults in these areas. Sandra also teaches People Management and Leadership at a variety of places including Eton College.
Sandra has spoken at Disrupt HR events in London, and she gave her first TEDx in 2020. Sandra has worked in a number of HR and internal communications roles for clients like Network Rail and she is also a keen thought leader in the world of CX & EX. Sandra has staged events like the Ei Evolution Summit with special guests including Dr Daniel Goleman and Dr Lisa Feldman Barrett and she runs an Applied Customer Experience and Emotional Intelligence course bringing neuroscience, psychology and behavioral science to life in CX & EX for learners.
I have enjoyed over 30 years in the corporate world focusing on both colleague and customer experience. My roles have been varied from leading customer and people transformations to providing internal consultancy to create colleague and customer centric journeys. Creating great colleague experiences is unquestionably the route to delivering the highest level of customer experience. Over the years, I have used a variety of innovative and creative solutions to obtain results but at the core is a strong management and measurement culture. This way it is easy to evidence the cost benefits…which can be substantial!
As a Consultant, I love working with clients who want to make a difference by understanding their colleague experience. Using tools and techniques used extensively in the world of customer experience, I can bring the voice of the colleague to life for an organisation in a results focused / solution orientated way.
In December 2017, I was delighted to become a Certified Customer Experience Professional. The CCXP designation is for practitioners who want to be recognised for their expertise and skills while defining standards and best practices for the industry. It is the first global professional qualification for Customer Experience.
I also enjoy keeping up to date with best practice and am a regular judge at the UK Customer Experience Awards and UK Employee Experience Awards.
In association with
Customer Experience Consultancy
which is an accredited
CXPA Recognized Training Provider (RTP), Cemantica is proud to bring you best practice throughout our Learning program.
The CXPA RTP program identifies providers that have met qualifications deemed essential to providing quality training in line with the CXPA Customer Experience framework.
Almost there, we just need a few details to secure your spot.
Once you register you’ll receive your joining instructions and link for the Webinar being held on Zoom.
Can’t wait to see you!
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