Employee experience: How it makes a difference to your CX and business

Ian Golding, founder of CXC is a certified Customer Experience Professional and a globally recognized Customer Experience Specialist, who has spent over twenty years in business optimization working for a variety of corporate organizations

Sandra is the first Goleman Emotional Intelligence coach in the UK, and she's worked in the customer and employee experience space for 17 years. 
She believes that emotional intelligence is the key to memorable and meaningful customer and employee experiences, and she trains, coaches and consults in these areas. Sandra also teaches People Management and Leadership at a variety of places including Eton College.

Sandra has spoken at Disrupt HR events in London, and she gave her first TEDx in 2020. Sandra has worked in a number of HR and internal communications roles for clients like Network Rail and she is also a keen thought leader in the world of CX & EX. Sandra has staged events like the Ei Evolution Summit with special guests including Dr Daniel Goleman and Dr Lisa Feldman Barrett and she runs an Applied Customer Experience and Emotional Intelligence course bringing neuroscience, psychology and behavioral science to life in CX & EX for learners.

I have enjoyed over 30 years in the corporate world focusing on both colleague and customer experience. My roles have been varied from leading customer and people transformations to providing internal consultancy to create colleague and customer centric journeys. Creating great colleague experiences is unquestionably the route to delivering the highest level of customer experience. Over the years, I have used a variety of innovative and creative solutions to obtain results but at the core is a strong management and measurement culture. This way it is easy to evidence the cost benefits…which can be substantial!

As a Consultant, I love working with clients who want to make a difference by understanding their colleague experience. Using tools and techniques used extensively in the world of customer experience, I can bring the voice of the colleague to life for an organisation in a results focused / solution orientated way. 

In December 2017, I was delighted to become a Certified Customer Experience Professional. The CCXP designation is for practitioners who want to be recognised for their expertise and skills while defining standards and best practices for the industry. It is the first global professional qualification for Customer Experience.

I also enjoy keeping up to date with best practice and am a regular judge at the UK Customer Experience Awards and UK Employee Experience Awards.