Ian Golding, founder of CXC is a certified Customer Experience Professional and a globally recognized Customer Experience Specialist, who has spent over twenty years in business optimization working for a variety of corporate organizations

Customer experience has always been at the heart of Eytan’s career and his passions; from his proven track record in international technology implementation projects through to his work as a business consultant supporting clients in their digital transformation journey, aligning business goals with the customer experience.

As a certified CCXP professional, Eytan created Cemantica to help organizations from different sectors understand and transform their customer journeys through best practices and innovative technologies.

A true evangelist and thought leader, Eytan speaks and writes regularly within CX industry media with authority and passion, is a trusted and respected judge at global CX awards, plus mentors fellow CX professionals and start-ups to spread the power of customer experience.

Experience Catalysts

Diane is a passionate experience transformation executive and change agent, a Sherpa for new and developing experience obsessed organizations. She is a thought leader and innovator for ways of engaging associates, customers and partners. Diane believes sustainable change requires embedding customer and experience capabilities into all parts of an organization.

Skilled in creating Experience Management business value and systematically changing organizations to align around experience and drive financial impact. She specializes in enabling brands with skills and competencies like design thinking, journey management and value mapping to drive sustainable shifts in how organizations work to achieve results. Over 25 years of transforming experiences working in and with brands such as Sysco, AT&T, State Farm, Dale Carnegie, CommScope, Invisalign, Ciena, Freeman, Cisco. Sodexho, Equifax and MoneyGram.

Diane is the Emeritus Chair and recent CEO for the Customer Experience Professionals Association, speaks and conducts workshops all over the world to help transform Experience Management strategy into action. Diane earned a Master’s in Clinical Psychology and a Masters of Business Administration. She is a Certified Customer Experience Professional (CCXP), and holds certifications in Voice of Customer, Customer Experience Management, Net Promoter Score and CX Design and Innovation LUMA certified.

Olga is the Founding Director for the European Customer Consultancy, an inventor of the globally certified Agile CX Implementation Toolkit and a founder of the first ever digital CX library called CXpanda. She passionately believes in CX as a business discipline that drives financial, organisational, and social success. 

She promotes this through her training and consulting work, as well as her role as the Executive Director at the Customer Institute, Founding Member for Women in CX, a chair of Judges at the CX Awards, an educator, author and speaker. She gets a lot of inspiration for her work from her international lifestyle, humans in different countries and her family. 

Together with her husband, 2 children, a dog and a cat she has lived in 5 countries and worked in over 20. In her spare time she is an avid potter and a hiker.

Team Wakabayashi

Dennis is one of the leading voices around the world on the topics of Customer Experience.