29 Jun 23 How to turn Journey Mapping into Actionable Insights This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights. Book your spot
12 Jul 23 Journey Mapping Fundamentals This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important. Book your spot
17 Jul 23 Service Blueprint Fundamentals This express lesson will show how to align your organization to the customer journey. Book your spot
13 Sep 23 Shift your Business Strategy to a CX Driven Model This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation. Book your spot
15 Nov 23 Shift your Business Strategy to a CX Driven Model This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation. Book your spot