EX - what will the learners actually learn:
The way we are working isn't working:
● Identify the characteristics of a productive and happy work environment and take
a short quiz (which you can use at your place of work) to identify barriers to success.
● Understand the principles applied to ‘work is not a place’ and learn how to review your employee value proposition with this in mind.
● Assess behaviors typically undertaken in the REMOTE first workplace and create a checklist of change for your workplace.
● Learn how to design employee experiences with greater ‘autonomy, mastery and purpose’ for all staff.
The Business Case for good Employee Experience
● Understand how to bring the topic of employee experience to the Board and be heard!
● Learn how to calculate the value of positive ‘employee experience’ projects and initiatives (and the cost of poor employee experience)
● Learn how to manage your stakeholders and influence improvements.
An introduction to the GAS Employee Journey Framework
● What is the GAS framework and why do we need it?
● An introduction to your brain and a bit about how it works
● The role of leaders and managers in the formation of the framework
● Understanding the four ‘employee archetypes’ and designing for relevance, meaning and performance.
The journey from the candidate perspective:
○ Attract me - my perceptions and why you should be interested in them. Learn the importance of the ‘Employer Brand’ and how to build one.
○ Convince me - manage my expectations and you’ll gain my trust. Understand how to create an impressive recruitment and selection process.
○ Get me started - embrace me, who I am, how I do my best work and make sure you set me up for success, every time. Learn how to onboard well however you’re working.
○ Develop me - train me to be proficient and help me master the skills I need to contribute well. Learn how to cater for different learning styles and create sustainable learning approaches
○ Nurture me - coach and guide me
○ Energize me - trust, reward and recognize me. Learn how to explore the employee journey and how to ensure its relevant and meaningful during the employee’s journey
○ Wish me well - on my next adventure (when I leave). Support me - build my confidence (as I move to another part of the business). Understand the significance of the 100 year life and the reason why ‘leaving must be thoughtful and well done’. –
Practical tools for the seven steps of the framework
- Who are you? Understanding who your candidate really is? Killer questions and tasks to find out who your candidates are, before it’s too late!
- What do you expect? Learn how to use the Emotional Culture Deck to explore how new starters want to feel about their work and how they are best managed.
- The team player. How to use a psychological safety quiz to explore trust in teams.
- Weather maps © Learn how to understand the experience everyone is having on their journey, to stimulate discussion and take action to improve it.
- The manager as the coach. Exercises for managers to help their teams flourish.
- The situational leader. Role play tasks to explore with your teams using this famous Hersey and Blanchard model with a sprinkling of Goleman’s six leadership types.
The critical role of Internal Communication
● Understand the purpose and characteristics of really good internal communications.
● Recognize what you need to do to manage your own internal communications or to effectively work with an IC team to get the best outcomes.
● Learn how to test and learn with internal communications so that you build trust, integrity and confidence with your audience.
The HR Opportunity
● What every CEO needs from their HR leads
● Devise a three month road map in order to improve the employee experience in your business.
● Identify four key projects to complete before our check in which takes place in 10 weeks. Reading list and further task recommendation