Masterclasses

Employee Experience Masterclass

25/04/2023

(Start) 10:30

(End) 14:30

2 Sessions

999 USD

Online

(Timezone) CET

Overview

This masterclass is for you if you're keen to really make a difference to the Employee Experience in your organization which results in greater productivity, health and happiness of your colleagues and better business results

Speakers

Who's it for?

This Masterclass is for you if you're keen to validate your existing knowledge, be exposed to global best practice and learn the newest tools, techniques and methodologies of Employee Experience (EX).

Deliverables

All graduates of the course will be given case studies, exercises and stories that bring to life the skills needed to succeed as a CX professional.

You will create a relevant and personalised action plan that can start immediately and you will be able to demonstrate greater knowledge, confidence and credibility in the subject within your organisation.

You will also receive 3 months' free access to the Cemantica Journey Mapping tool that you used in the Masterclass.

What will you learn?

The Masterclass will cover the following topics:

- The way we are working isn't working

- The Business Case for good Employee Experience

- An introduction to the GAS Employee Journey Framework

- Practical tools for the seven steps of the framework

- The critical role of Internal Communication

- The HR Opportunity

Certified by

In association with Customer Experience Consultancy which is an accredited CXPA Recognized Training Provider (RTP), Cemantica is proud to bring you best practice throughout our Learning program.

The CXPA RTP program identifies providers that have met qualifications deemed essential to providing quality training in line with the CXPA Customer Experience framework.

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