Masterclasses to build professional CX and EX skills

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

This practical Bootcamp will guide you in creating value from your Customer Journey Mapping efforts and translate it into financial impacts. You will learn how to identify and calculate the extended value and impact of experience projects and long-term relationship metrics.

This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important.

This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights.

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important.

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

Through this practical hands-on Journey Mapping bootcamp, we will bring our customer experience consulting expertise to help you detect, analyze and shape CX within your organization.

This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights.

This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important.

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.