ROUNDTABLE with Q&A hosted by Dennis Wakabayashi, Global Voice of CX
- Customer Experience as a game changer: how does it make the difference?
- The importance of building an Experience Management Program – How do I increase size, scale and speed in large organizations?
- How do I measure ROI on my Experience program? What are the key metrics?
- How do I concretely run a CX program using a Journey Management Platform in a complex environment? Concrete demo
- Graham Clark, VP & Consultant Customer Experience, Digital Transformation & Business Growth, MCorpCX
- Michael Hinshaw, President & Founder, MCorpCX
- Bob Azman, Chief Customer Service Experience Officer & Consultant, Innovative CX Solutions
- Eytan Hattem, International CX Expert, Cemantica
Webinar held March 15th 2022. Catch up now.