Bootcamp-Customer-Journey-Mapping-1
Bootcamps

Customer Journey Mapping Bootcamp

Bottom Curve

17/10/2023

(Start) 13:00

17:00 (End)

(Timezone) GMT
2 sessions of 4 hours
Paid
Online

Overview

This bootcamp will run over 2-days: October 17th & October 19th, from 8AM to 12PM (EST) for both sessions. The timing is perfect also for organizations based in USA.

Through this practical hands-on Journey Mapping bootcamp, we will bring our customer experience consulting expertise to help you detect, analyze and shape CX within your organization, supported by an easy to use and innovative Customer Journey Mapping tool, to concretely implement those insights and see immediate results. Attendees will leave the Bootcamp ready to implement CX in your organization.
NEW AGENDA ADDITION:
 Service Blueprint methodology and mapping has been added to this Bootcamp.

Speakers

Who's it for?

If you are a CX practitioner, own a CX role within your organization and looking to grow your knowledge and kickstart your initiatives this bootcamp is for you. We also offer in-house Bootcamps for multiple cross-functional teams, tailored to your needs.

Deliverables

Your digital Journey Map

3 months free access to the Cemantica Journey Mapping Tool

Follow-up Consulting Session

What will you learn?

The Bootcamp will cover the following topics and ensure you are fit to implement CX:

- Cultural shift

- Achieving Alignment

- Hands-on Customer Journey Mapping

- Service Blueprint

- Managing Outcomes and Project Execution