09 Oct 23 How to turn Journey Mapping into Actionable Insights This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights. Book your spot
11 Oct 23 Journey Mapping Fundamentals This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important. Book your spot
17 Oct 23 Customer Journey Mapping Bootcamp Through this practical hands-on Journey Mapping bootcamp, we will bring our customer experience consulting expertise to help you detect, analyze and shape CX within your organization. Book your spot
01 Nov 23 CX Project Prioritization, Planning & Execution Bootcamp (USA) This practical and interactive Bootcamp takes a deep dive on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights. Book your spot
14 Nov 23 Employee Experience Masterclass This Masterclass is essential for Professionals in the EX space as part of your training & development, to enhance your competencies and apply hands-on practical techniques. Book your spot
15 Nov 23 Shift your Business Strategy to a CX Driven Model This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation. Book your spot
27 Nov 23 CX Professional Masterclass This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques. Book your spot
29 Nov 23 CCXP Training Workshop One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator. Book your spot