Ian Golding, CCXP
Global Customer Experience Specialist
Customer Experience Consultancy
“Cemantica can support me in 2023 in the way it has done over the last two years actually, by continuing to demonstrate that customer experience isn't just theory. But with the right platform enabling professionals to document and manage the theory to operationalize Customer Experience, we can truly deliver the value that organizations are looking for.
Without Cemantica it's so hard to do, with Cemantica it gives us the structured approach to Customer Experience that I've wanted my whole career.”
Founder and Chief Experience Officer
“I think it's going to be critical in 2023 for us to be organized, very specific, have the rigor and structure that we need to support our organizations. And really understanding, deeply understanding our customers and their journeys; being specific about who and where and what they're doing, given all the pressures on the economy and the transformations companies are going through.
So Cemantica I believe is a is a tool, a platform and a culture of how we really support Experience management professionals in doing the best work that they can.”
Olga Potaptseva, CCXP
Founder and CX Implementation Advisor
European Customer Consultancy
“What I expect from Cemantica in 2023 is to support my clients through me and there are two ways they can do it. First is the amazing Journey Management program, and secondly the education. I very much enjoyed it last year and hopefully will continue this year, bigger and better!”
VP Market Development
"I think it's to continue to evolve the richness of the tool, especially in managing CX portfolios and also the increasing importance of other stakeholder voices like employees and partners and others.
I think Cemantica is uniquely positioned to continue to help build this global community of those who believe that CX tools like Cemantica's are critical to the success of the movement.”
Co-founder and Head of Partner Relationship
“Cemantica can help me to support my clients by providing the perfect CX platform to create customer journey maps, personas and develop the CX strategy.”
Chief Experience Designer
Praakamya CX Designers
“Cemantica help me to put various pieces of information about the customer, about the customer journey, into one page, one place and enables me to share it to all the stakeholders."
Founder and Customer Experience Specialist
“Cemantica can help my clients further with their customer experience.”
“Cemantica can support the development of customer experience Journeys in Serbia very easily and we expect great results from that.”
“Cemantica people can be a great support for us next year.”