CX Platform / CX Program Management

Turn insight into action with the CX program management module


A better way to plan, collaborate and implement customer experience projects

Cemantica provides a single customer experience management platform where you can manage your CX actions with ready-to-go CX templates.

Cemantica for CX implementation

Get your CX initiatives off the ground by prioritizing, implementing, and monitoring your CX projects with the Cemantica CX Program Management module

After you mapped your customer journeys, analyzed your customer sentiment and highlighted opportunities to improve customer experience; you can easily transform into a project plan of tasks with owners.

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A winning combination of CX and project management know how

Cemantica developed a CX Program Management module to guide you and help you coordinate actions and tasks with different stakeholders. You can also connect your own Project Management System (e.g. Jira, etc.) to the Platform.

Turning your CX initiatives into actions

Stop piling up your CX projects and paralyzing your organization. Go directly into action with a hands-on set of CX templates covering all steps of your CX cycle from the design of the CX strategy to the implementation of new CX initiatives.


How the CX Program management module helps customer experience project management

Achieve successful implementations of your CX goals with an all-in-one platform dedicated to team collaboration around the CX action plan.


Automatically integrate Journey Mapping insights


Centralize and prioritize CX initiatives in one platform


Build your CX dashboard and list all project tasks


Define quick wins, short, mid and long term projects


Help cross-functional and external teams collaborate on CX tasks


Visualize your project plan by status and date


Communicate in real-time with updates and file sharing


Customize automation workflows to fit your needs