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Benchmark your CX score against the market
Where do you need to focus to embrace customer-centricity?
Customer experience maturity is a tiered model that evaluates the level at which the customer impacts business process, culture and decisions and visa-versa. You can then clearly understand the depth and breadth of what cross-departmental activities (now and in the future) impact customer experience and where you need to prioritize.
You will be one step closer to focusing on what areas you need to address to become CX-ready.
This initial online CX Maturity assessment will take you about 5 minutes to complete
Simply rate your competencies from 1 to 10 based on 10 CX strategic questions
At the end, you will get your CX initial score and your CX maturity level
How genuinely customer-centric is your organization?
A CX Maturity Assessment is a useful tool to help you assess the current state of customer experience and customer-centricity in your organization. Cemantica uses the model to help highlight key areas that need improvement to provide guidance on creating and refining your CX strategy. We benchmark your CX maturity score against the average score of your industry.
CX Maturity Assessment quiz
We’ve provided a quick online quiz based on the model to kick start the strategic conversation, and a more in-depth version is used in our
Let’s get started with your CX Maturity Assessment, first please provide your details.
The CX Competency Assessment Tool is based on global, multi-industry standards and will indicate how customer-centric an organization is.
Based on best practices around the world, the initial assessment of an organization’s CX competency generates a score between 35 and 45 out of a maximum of 100. A score of 80+ is considered to represent a “customer –centric” organization.
This initial assessment will take you an average of 5 minutes to complete and will give your initial CX competency score.
Would you like to get more CX insights or organize a full CX Competency Assessment for your organization or department?
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