About the job
As a QA Engineer at Cemantica, you will play a key role in ensuring the reliability and performance of our platform, which empowers organizations to design and manage exceptional customer experiences. You’ll be responsible for building and executing both manual and automated test cases, identifying issues early and partnering closely with cross-functional teams to uphold the highest standards of quality.
This is a hands-on, detail-driven role ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about delivering high-quality software. If you’re excited about working in a product-focused, agile startup and want to directly impact the user experience through robust testing practices - this role is for you.
About Cemantica
Cemantica is a leading end-to-end Customer Journey Management software leveraging CX best practice and the power of AI. Our mission is to empower organizations worldwide to achieve business transformation goals, from strategy to execution.
At Cemantica, our culture is the heartbeat of who we are and how we work together. We are passionate, innovative, professional, and customer obsessed—driven by a shared purpose to help organizations become truly customer-centric. We’re a global, diverse and collaborative team that thrives on curiosity, creativity and delivering real impact. Everything we do is rooted in empathy, excellence and a deep desire to revolutionize the customer and employee experience.
Joining Cemantica means becoming part of a culture where feedback fuels growth and continuous learning is a way of life. We value people who are energized by progress, open to honest conversations and eager to bring their full selves to the table. If you’re someone who loves solving meaningful problems, puts the customer at the centre of your thinking and believes in the power of simplicity and teamwork - you’ll feel right at home here.
Your job responsibilities include
- Ensure the overall quality and performance of the Cemantica platform
- Design, write and execute comprehensive manual test cases to ensure functional and UI quality
- Develop and maintain automated test scripts using appropriate tools and frameworks
- Identify, document and track bugs across multiple devices, browsers and environments
- Collaborate with developers and product managers in all stages of the development
- Contribute to the continuous improvement of QA processes, tools and documentation
- Perform regression, performance and cross-platform testing to ensure consistent user experience
- Provide test plans and test summaries as part of each release cycle
- Participate in design reviews, product discussions and retrospectives to continuously enhance the product quality, ensure testability and early risk identification
- Handle Tier 2 support by investigating, reproducing and escalating complex customer-reported issues in collaboration with the Customer Success and R&D teams
What we are looking for
The ideal candidate is detail-oriented, technically skilled and passionate about delivering high-quality software. You combine a user-centric mindset with strong problem-solving abilities and the technical know-how to test complex SaaS workflows in a dynamic, fast-paced environment.
- B.Sc. in Computer Science, Engineering or a related field
- 5+ years of experience in quality assurance roles
- Proven experience in both manual and automated software quality assurance
- Strong knowledge of QA methodologies, test planning and test execution
- Hands-on experience writing automated tests with tools like Selenium, Cypress, Playwright or similar
- Experience creating and maintaining test frameworks – Advantage
- Familiarity with Microsoft PowerApps or Dynamics 365 – Advantage
- Experience with performance, security testing and/or DevOps (such as Test Plan, User Story, bugs, tasks etc.) – Advantage
- Excellent problem-solving and critical thinking skills
- High proficiency in English, with clear written and verbal communication skills
- Strong collaboration and teamwork mindset – you’ll work closely with developers, product owners and customer care
- Approach testing with a user-first mindset—validating real-life flows to ensure the experience is intuitive, consistent and free of friction
- Must be based in EMEA