Welcome to the CX Competency Assessment Tool!
Welcome to the CX Competency Assessment Tool!
The CX Competency Assessment Tool is based on global, multi-industry standards and will indicate how customer-centric an organization is.
Based on best practices around the world, the initial assessment of an organization’s CX competency generates a score between 35 and 45 out of a maximum of 100. A score of 80+ is considered to represent a “customer –centric” organization.
This initial assessment will take you an average of 5 minutes to complete and will give your initial CX competency score.
1 proposition
2 READINESS
3 JOURNEY
4 EFFORT
5 functionality
6 capability
7 EMOTION
8 ADVOCACY
9 MEASUREMENT
10 ROI
Congratulations! Your CX competency assessment has been completed
Would you like to get more CX insights or organize a full CX Competency Assessment for your organization or department?
You would like to reach us now? Contact us by email: info@Cemantica.com