Our Mission

Cemantica is a customer-centric company that helps you build a memorable connection with your customers engaging them with your brand.
Cemantica is a certified Customer Centricity Tool, recognized by the Customer Institute
Our Innovative Technology combined with our proven CX Approach deliver compelling insights to help you:
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Identify your customers’ pain points, areas of improvement, new growth paths
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Take immediate and tailored actions within your organization
Our comprehensive end-to-end value proposition, from CX Assessment to Customer Journey Mapping & CX Management Program, is your “customer experience ready” enablement model.

Our values

Empowering
Customers are our first priority – we are here to listen, understand, help and deliver in a timely manner. Cemantica will support you in turning your goals to reality and grow with you for success.
Innovative
We are forward thinkers: eye toward the future with a persistent attention to the present. Cemantica always anticipates the next CX steps to keep up with the market changes and needs.
Reliable
A clear and structured CX methodology approach you can rely on. Cemantica was built by CCXP professionals, based on the best CX practices around the world.
Passionate
A team of dynamic, motivated and international people drove by their passion of CX and their love of people.

Offices Worldwide

03 Offices
06 Local partner offices

Certification

The Customer Institute officially delivered a “Certificate of Excellence” to Cemantica on September 15th 2020.
“Congratulation Cemantica - our review board was very impressed by your solution and certified you as best practice in customer centricity tools!”
“Cemantica has been meeting or exceeding current industry best practices being comprehensive, effective and efficient, as well as a sustainable and repeatable method in the field of customer-centricity”
The customer Institute

Customer centricity is one of the most prominent areas of lip service and corporate self-assessments that don’t match customers’ reality. The Customer Institute provides an independent view of such realities and help holding organizations accountable and honest in their commitment to customer centricity.

The Customer Institute is an independent global organization. Experts, practitioners, authors, and educators from the field of customer centricity make up our board of directors as well as the much larger group of contributors to our research and tool development.

Customer Institute

Our Customer Experience Leading Team

We are a team of seasoned Customer Experience professionals to assist you in your Customer Experience strategy!
Eytan Hattem
Business Lead
“Change is the new constant, pervading all aspects of our lives –keeping up with the rapid pace of change is pivotal to success”
Esther Edelstein
Sales & Marketing Director
“Customer Experience is all about fostering a “new customer experience culture” and believe in the “Power of Emotion”
Julia Zrihen
Academy Manager & CX Consultant
“Create the open sesame to gaining an understanding of your customers’ behavior in real time is key to customer-centricity”
Ma'ayan Jowell
Customer Success Manager
“Experiences are personal and dynamic - connecting emotionally with customers and understanding their behaviour is core to building lasting relationships”
Raphael Ben Zekri
Chief Technical Officer
“The technology you use impresses no one. The experience you create with it is everything.”
Ira Meleshev
Head of UX/UI
“Usability is about people and empathy. A great User Experience is a journey and not a destination”
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