Pricing

Customer experience (CX) platform pricing from Cemantica to suit you

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Build the foundations and choose to grow when ready

Starter, Expert and Enterprise pricing to select from

Find the right CX software package for you

Our scalable SaaS software platform on the cloud, combined with our proven Customer Experience program approach, allows your organization to constantly refine your customer-centric operations and go at the pace your customers, stakeholders and competitors demand.

Build the foundations and choose to grow when ready.

Whatever your Customer Experience maturity, Cemantica has just the CX platform pricing for you. Our business agility approach empowers us to adapt our offerings to your organization’s needs, objectives and expectations and at your own pace.

Our Customer Experience management platform packages

Simply compare the benefits of each Customer Experience pack and match with your business needs, choose a pricing plan by month or by year. You can even start for free!

* Expert – The package includes Microsoft PowerApps licenses. A one-time installation fee may apply

* Enterprise – The package includes Microsoft PowerApps and Power BI licenses. Additional fees may apply based on the volume of contacts that will be integrated in the VoC platform. A one-time installation fee may apply

CX Platform CX Assessment CX Workshops

Compare our CX Packages

Feature	Standard	Expert	Enterprise
Unlimited Folders
Unlimited Journey Maps
Unlimited Personas
Unlimited Touchpoints
Sentiment Map
Libraries Management
Export Journey Maps (jpg, xls, pdf)
Journey Hierarchy
Multilingual Display
Collaborative Work
Notification Center
Journey Map Templates
CX Program Management
CX Assessment Tool
CX Strategy
Opportunity Management
Solution Ideation
Action Planner
Access to Alex Artificial Intelligence Assistant
Single Sign On
Sentiment Analysis
BI Reports
VoC Integration
Sandbox Environment
Account Management
SaaS instance	Shared	Shared (Contact us to opt for a Dedicated environment)	Dedicated
Storage	1GB	5GB	10GB
Access Management	Basic	Advanced	Advanced
Support	Emails	Emails + Calls	Emails + Calls + SLA
Training	1 Session	2 Sessions	4 Sessions

What are the benefits of cloud software for customer experience management?

Cloud-based SaaS (Software as a Service) solutions offer unparalleled security, ensuring that customer data is protected with the latest in encryption and cybersecurity measures.

The flexibility of cloud pricing plans is also a significant advantage, providing options that can scale cost-effectively with your business needs, whether you're looking at a month-to-month or year-long commitment.

This adaptability extends to the use of the software itself, which can be accessed from anywhere, fostering productivity and a seamless multi-team contact experience.

With cloud-based Customer Experience software such as Cemantica, businesses can leverage a robust, constantly updated CX platform without the need for additional infrastructure and take advantage of open-source connectivity with your other cloud business applications (such as Voice of Customer, CRM technologies etc.).

When considering Customer Experience (CX) pricing, it's clear that the cloud offers a competitive edge with its cost-effective, secure, and flexible solutions.

What is SaaS (Software as a Service) when considering Customer Experience (CX) packages?

SaaS, or Software as a Service, is a cloud-based service model that allows businesses to access and manage software applications over the internet.

Think of a SaaS solution as a “pay-as you-go” plan, that is usually considered as an Opex (operating expenditure) rather than Capex (capital expenditure) for your accounting purposes. This helps when preparing a business case for senior management to support your CX practice and ensures that no depreciation in value of your investment must be considered. Nice and simple!

Customer Experience (CX) SaaS packages are typically priced on a subscription basis, with costs varying depending on the level of service, data management capabilities, and additional features required.

By switching to Software as a Service for your Customer Experience management platform, businesses can adapt to evolving customer needs without the burden of a significant upfront price and ensure you are benefiting from the latest technologies, feature updates and security.