Who We Are
Cemantica | Sales & Marketing Director
As a marketing strategist, with more than 20 years’ experience in highly innovative marketing environments, Esther is convinced that a customer focus and digital transformation are the key drivers to support successful and long-lasting change within an organization.
Throughout Esther’s international career, her passion is to drive companies to innovation and success through pinpoint positioning, brand awareness and efficient marketing programs. Esther believes in the power of Customer Experience to shape marketing & sales strategy and operations to make a difference in competitive markets.
As we kick off 2023 we took a moment to ask our valued partners about our shared ambitions for the year ahead.
Thanks to all our partners for their valuable participation so far in working together to supporting our customers to improve their CX programs and achieve their business goals.
Ian Golding, CCXPGlobal Customer Experience SpecialistCustomer Experience Consultancy
“Cemantica can support me in 2023 in the way it has done over the last two years actually, by continuing to demonstrate that customer experience isn't just theory. But with the right platform enabling professionals to document and manage the theory to operationalize Customer Experience, we can truly deliver the value that organizations are looking for.
Without Cemantica it's so hard to do, with Cemantica it gives us the structured approach to Customer Experience that I've wanted my whole career.”
Diane MagersFounder and Chief Experience OfficerExperience Catalysts“I think it's going to be critical in 2023 for us to be organized, very specific, have the rigor and structure that we need to support our organizations. And really understanding, deeply understanding our customers and their journeys; being specific about who and where and what they're doing, given all the pressures on the economy and the transformations companies are going through. So Cemantica I believe is a is a tool, a platform and a culture of how we really support Experience management professionals in doing the best work that they can.”
Olga Potaptseva, CCXPFounder and CX Implementation AdvisorEuropean Customer Consultancy“What I expect from Cemantica in 2023 is to support my clients through me and there are two ways they can do it. First is the amazing Journey Management program, and secondly the education. I very much enjoyed it last year and hopefully will continue this year, bigger and better!”
Graham ClarkVP Market DevelopmentMCorpCX "I think it's to continue to evolve the richness of the tool, especially in managing CX portfolios and also the increasing importance of other stakeholder voices like employees and partners and others.I think Cemantica is uniquely positioned to continue to help build this global community of those who believe that CX tools like Cemantica's are critical to the success of the movement.”
Andrea HanyeczCo-founder and Head of Partner RelationshipCXPA Hungary“Cemantica can help me to support my clients by providing the perfect CX platform to create customer journey maps, personas and develop the CX strategy.”
Pranav KumarChief Experience DesignerPraakamya CX Designers“Cemantica help me to put various pieces of information about the customer, about the customer journey, into one page, one place and enables me to share it to all the stakeholders."
Matthieu BonelliFounder and Customer Experience SpecialistCXMania“Cemantica can help my clients further with their customer experience.”
Dragan DjordjevicCountry LeadCEXAS.org“Cemantica can support the development of customer experience Journeys in Serbia very easily and we expect great results from that.”
Janusz Czarnowski Co-OwnerCXsolutions“Cemantica people can be a great support for us next year.”
Watch the video to see our shared hopes for the year ahead from just some of our partners, we can’t wait to see what comes next!
Thank you to those partners who took part in the video!In 2023, how can Cemantica support you?
Countdown to Consumer Duty: What does it mean for Customer Experience?
What are Generative Journeys?
What is Total Experience?
The importance of a CX approach in your enterprise
Let’s make this happen.
Bring your Customer Experience strategy to life with Cemantica
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